Custom True North · AI Consulting
Last updated: October 2026
Custom True North ("we," "us") is Custom True North LLC, a custom AI, automation and website company, based in Naples, Florida. This policy explains what information we collect when you contact us or submit a form, and how we use it.
When you fill out one of our forms (including lead forms on Facebook or Instagram) or book a call, we may collect your name, email address, phone number, business name, and any details you share about your business and the work you'd like help with.
We use your information only to respond to your inquiry, schedule and conduct a consultation, and follow up about working together. We do not sell, rent, or share your personal information with third parties for their own marketing.
Your information is stored securely and kept only as long as needed to serve you or as required by law. We use trusted tools (such as email and scheduling software) to manage communication, and we limit access to your data.
If you are a client and connect your Instagram or Facebook Page to Custom True North (through customtruenorth.com/connect), you log in directly with Meta and choose what to allow. We never see or store your password. We receive an access token, your account name and ID, and the Pages you select. We use it only to publish the posts you approved and to confirm the connection is working. The token is stored encrypted and is never shared or sold. You can remove our access anytime in Instagram (Settings, then Website permissions, then Apps and websites) or Facebook (Settings, then Business integrations).
Custom True North LLC ("Custom True North") sends text messages only to people who give us their mobile number. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. If you give us your mobile number, we use it only to talk with you about your project, appointments and support. We do not sell, rent or share mobile numbers or text message opt-in consent with third parties or affiliates for marketing or promotional purposes. Mobile information and SMS consent are never shared with anyone except the phone carrier and messaging provider needed to deliver our messages. Reply STOP to any text to stop receiving them, or HELP for help.
To delete everything we hold about you, including any Instagram or Facebook connection, email customtruenorth@gmail.com with the subject "Delete my data". We will remove your tokens and records within 30 days and confirm by email. Removing our app in your Instagram or Facebook settings also immediately stops all access.
You can ask us at any time to see, correct, or delete the information we hold about you, or to stop contacting you. Just email us and we'll take care of it promptly.
Questions about this policy or your data? Email customtruenorth@gmail.com.